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Author Topic: DL이앤씨, CS 관리자 대상 전문 교육 실시  (Read 66 times)

LiangKangDae

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DL이앤씨, CS 관리자 대상 전문 교육 실시

DL이앤씨는 서울 종로구 돈의문 디타워 본사에서 각 지역사무소 고객서비스 관리자를 대상으로 전문 CS 교육을 실시했다고 15일 밝혔다. 이번 교육은 젊어진 고객층에 대응하는 맞춤형 서비스 역량 강화를 통한 고객 응대 품질 향상을 위해 마련됐다.한국부동산원에 따르면 지난해 국내 아파트 매입자 중 가장 높은 비중을 차지한 연령대는 ‘아파트 키즈’로 불리는 30대로 나타났다. 거래된 아파트 49만2052가구 중 30대 매입 비중은 26.6%(13만973명)에 달했다. ‘MZ세대’가 주거 시장의 핵심 소비층으로 부상하고 있는 셈이다. 디지털 환경에 익숙한 MZ세대는 소통에 있어 신속함과 공감을 중시하는 경향이 강하다. DL이앤씨는 이 같은 고객층 변화에 발맞춰 ▲고객 및 응대자 행동유형 진단 ▲유형별 특성 분석 및 발표 ▲민원 응대 시나리오 작성 등 실전 중심 교육을 통해 젊어진 고객 관점에서 소통하는 방법을 학습했다.DL이앤씨 관계자는 “이번 교육은 변화하는 고객 니즈에 선제적으로 대응하
Source: DL이앤씨, CS 관리자 대상 전문 교육 실시



 

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